Help Desk Service

The PS Technologies Help Desk is staffed exclusively by Tier 2 and Tier 3 personnel.  The goal is that the person who answers the phone has the training and capability to instantly deliver the support that you need.  We do not believe in Tier 1 personnel who ask 20 questions and waste valuable time to get the support that is needed.  We also make sure our Help Desk group is trained on the products that you purchased.  We do much more than the minimum training which might be required by a manufacturer. 

We have various support packages and can provide 24 hour support to our customers.  We also have a European Help Desk that provides more localized support in multiple languages to our European customers. 

Our Help Desk is constantly monitored by management who play an active role in our service delivery. We provide surveys that are reviewed weekly to make sure our service is at the highest level. We stock many of our own spare parts which are bar coded and can be instantly accessed through our warehouse. We use the statistics that our Help Desk software provides to make certain that we deliver quality to our customers. We continue to invest in people and tools for our Help Desk so we are providing the most advanced, timely service available.